Covid -19

Please allow for unexpected delays in order processing and shipping.
Also please note we will no longer accept returns or exchanges on any products due to Co-Vid 19

Please allow 48 hrs minimum for customer service inquiries, also please note we we will not be responding on weekends.

Online Purchase FAQs

What are you looking for ?
By purchasing at our subscription pricing, you are agreeing to a minimum of 2 shipments/2 payments, the second subscription payment is charged at 90 days. Upon or after this 2nd payment is received, should you wish to cancel your subscription, you may cancel at any time with no cancellation fees.
All transactions are in USD, you will be charged in USD, Canadian Residents are eligible to us the code CDN for a 35% discount, but their final transaction will be in USD. The CDN code cannot be applied with a second discount code, one one discount code can be applied at the check out.
Returns will be accepted for ineffective, faulty or broken product, all other returns will be subject to shipping and restocking fees.
On incorrect orders (ordering the wrong shade, entering the incorrect address, changing your mind) we are happy to provide an exchange, subject to shipping and restocking fees which are the customer's responsibility.
Shipping Fee: $25 USD
Restocking fee: $25 USD

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All prices are in USD

As Canadian company we support another great Canadian company, Shopify, which allows only one currency for our website. Canadians may use code CDN for a 30% discountOnly one discount co can be applied per transaction. Subscriptions are not eligible for any discount code.

If the performance of our product differs from your expectations please contact us with any concerns and where appropriate, we will do
our very best address your concerns!

For any purchases made outside of plumescience.com or plume.ca, from an authorized Plume dealer or retailer, please contact that
retailer for any exchange or return requests. Plume does not govern the return policies of our independent retailers or dealers so rules will vary depending on where the purchase was made.

Online Purchase Terms and Conditions:

Currency:

All transactions are in USD, you will be charged in USD, Canadian Residents are eligible to us the code CDN for a 35% discount, but their final transaction will be in USD. The CDN code cannot be applied with a second discount code, one one discount code can be applied at the check out.

Replacements:

While we do not offer a money back guarantee, we stand behind our brand's performance and are more than happy to offer a replacement or introduce you to another one of our clean beauty items that may suit you better

ALLERGIC REACTIONS:

Our products are formulated with 100% natural ingredients that won't cause harm, but a rare percentage may experience an intolerance to an ingredient that causes discomfort and prevents continued use.   We may extend an exception to our exchange policy on the following conditions. 

1. You notify us within 10 days of receiving our product 

2. You send us a photo containing a visual of the reaction as well as a photo of the product.  

Shipping & Restocking Fees:

On incorrect orders (ordering the wrong shade, entering the incorrect address, changing your mind) we are happy to provide an exchange, subject to shipping and restocking fees which are the customer's responsibility.

Shipping Fees:

$25 USD

Restocking Fees:

$25 USD

Subscription Accounts:

By purchasing at our subscription pricing, you are agreeing to a minimum of 2 shipments/2 payments, the second subscription payment is charged at 90 days. Upon or after this 2nd payment is received, should you wish to cancel your subscription, you may cancel at any time with no cancellation fees.

Need help selecting your best shade ?

We recommend choosing 1 shade lighter than your natural hair color. If you're still not sure, take a selfie in natural light and send to.

info@plumescience.com

"We highly encourage you to follow us on Instagram (PlumeScience). "Our page contains highlights of each one of our 6 shades, showcasing the final look of each one! This provides a helpful visual when deciding upon a shade"