Disclaimer

All information contained on this website is for informational purposes only and is not intended to replace advice or instructions from a medical professional. This includes: information concerning medical and/or health conditions, products, known or potential side-effects, application instructions, and directions for use. The information contained on this website is not considered complete and does not refer to all ailments, medical or physical conditions, or the application and use(s) of the product itself. The information on this website is to be used at the site viewer's own risk. We do not encourage any individual(s) to cease, forgo or delay advice or treatment from a medical professional in consideration of any information included on this website.

Terms of Use

We know it's important that our customers and users of our website are informed about the terms and conditions of use of our site. By using our website or downloading data from it, you agree to Plume 's Terms and Conditions, described here. Please read this information carefully.

1. Content

The content on Plume's website is intended for personal use and is the property of Plume. The content of Plume's website, whether in whole or in part, may not be sold, published, distributed or modified without the express written consent of Plume. You hereby agree to publicly acknowledge in the place that it is copied, that Plume as the owner of copyright, trademarks, trade names and the intellectual property of any and all information on this site. Permission to copy, publish, post or broadcast content or data owned by Plume terminates the moment the use of the content or data breaches these Terms. Upon termination of permission, any copied content or data must be immediately destroyed and removed in all instances. Any product, process, data, information or technology in this website may be the subject of other entities' intellectual property rights and are reserved by Plume and is not licensed hereunder.

2. User Conduct

By using this website, you agree not to violate local, provincial, state, territory, national or international law; you agree not to infringe upon the rights of any third party; you agree not to disrupt or interfere with the website, or the servers, computers, or networks of Plume and its partners.

3. Termination of Access

Plume reserves the right to terminate access, with or without notice, to its website of any user who violates the terms and conditions in this agreement.

4. Changes to and Termination of the Website

Plume reserves the right to change, modify, terminate or suspend this website, in whole or in part, without notice. By using this site, you agree that Plume will not be held responsible by the user or any third party for any modifications, suspensions or terminations of this website. Further, Plume reserves the right to modify, improve, terminate or suspend, in whole or in part, any and all products described in this website, without notice.

5. Information and Feedback

Information, feedback, personal information, materials or submissions submitted via this website is hereby considered the property of Plume. By providing these such submissions to Plume, you agree that Plume has non-exclusive, transferrable, royalty-free, worldwide right and licence to copy, use, modify, display and distribute, without cost, any copyrights and intellectual property rights associated with or based upon the submissions. Plume is hereby free to distribute, use and disseminate submissions provided to Plume for any purpose. Further, the user agrees to hold responsibility for the submissions provided and that Plume does not hold any responsibility for the submissions, including, but not limited to, copyright, legality and trademark. Notwithstanding anything contrary to the content of these Terms and Conditions, submissions shall not include patient or doctor confidential information.

6. Accuracy of Information and Disclaimer of Warranties

Because the information contained in this website is not complete or exhaustive, Plume endeavors to include accurate and current information when possible; however, Plume does not make warranties or representations as it its accuracy or completeness. The information on this website is provided as-is without warranty of any kind, neither expressed nor implied, statutory or otherwise, Including, but not limited to, implied warranty of fitness for a particular purpose, non-infringement and merchantability. You expressly understand and agree that your use of the website is at your sole risk. Plume disclaims all warranties of any kind, whether express or implied. Plume makes no warranty that (i) the website will meet your requirements; (ii) the website will be uninterrupted, timely, secure, or error-free; (iii) the information that may be obtained from the use of the website will be accurate or reliable. Any material downloaded or otherwise obtained through the use of the website is obtained and used at your sole risk and discretion and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you through or from the web site shall create any warranty by Plume.

7. Limitation of Liability and Indemnity

You expressly agree that Plume or any other party involved in creating, producing or distributing the website shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, even if Plume has been advised of the possibility of such damages, resulting from: (i) the use or the inability to use the website; (ii) the cost of procurement of substitute goods resulting from any goods, data or information purchased or obtained or messages received or transactions entered into through or from the website; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website; or (v) any other matter relating to the website. Further, you agree to indemnity and hold Plume and its subsidiaries affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of our website, your violation of this agreement, or your violation of any rights of another person or entity.

8. Legal Jurisdiction

These Terms and Conditions and your relationship with Plume are governed by the laws of the Province of Alberta and of the country of Canada, without regard to its conflict of law provisions. You and Plume agree to submit to the personal and exclusive jurisdiction of the courts located in Calgary, Alberta.

9. Modifications to this Agreement

Plume may change, amend or modify these Terms of Use at any time without notice. You are responsible for checking Plume's Terms of Use from time to time to stay abreast of any amendments or modifications.

10. General Terms of Use

These Terms and Conditions constitute the entire agreement between you and Plume with respect to its website and supersedes all prior agreements and understandings between you and Plume. Plume's failure to enforce any provision of these Terms and Conditions will not be construed as a waiver of any provision or right. In the event that a portion of these Terms and Conditions is held unenforceable, the unenforceable portion will be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties, and the remainder of the provisions will remain in full force and effect. These Terms and Conditions shall be governed by the laws of the Province of Alberta without regard to its conflict of law provisions. Both parties submit to personal jurisdiction in Alberta, Canada and further agree that any cause of action relating to these Terms and Conditions shall be brought to a court of law in the Province of Alberta.

Mobile Program Terms of Service

Plume Cosmetics, Inc

Mobile Message Service Terms and Conditions

Last updated: 11.3.21

The Plume mobile message service (the "Service") is operated by Plume Cosmetics, Inc. (“Plume” , “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Plume’s SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related and promotional messages, including updates, alerts, and information (e.g., order updates, account alerts, etc.) and promotions, specials, and other marketing offers (e.g., cart reminders) from and on behalf of Plume via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Plume. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (877) 702-3295. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Plume mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (877) 702-3295 or email info@plumescience.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice below.

Privacy Policy

At Plume, we're committed to protecting the privacy and personal information of our customers and the people who visit our website. Therefore, we have created a Privacy Policy in order to disclose how we gather, use and disseminate information collected through our website, www.Plume.com.

When you interact with our website, you do so subject to our Terms. Meanwhile, as you navigate our website, you may choose to share personal information with Plume, for example by ordering product online or signing up for newsletters. We may also collect information about you through the use of cookies and data gathering technologies intended for analytics.

What Kind of Information Does Plume Collect?

When you use Plume's website, you may provide us with information by filling out forms, such as for the purpose of ordering product through our website; by signing up for email newsletters; to participate in contests; or by contacting us through our online contact form. The type of personal information you may provide includes, but is not limited to, your name, contact information such as email address or phone number, your address and your credit card information.

What Does Plume Do With The Information it Collects?

Plume does not distribute users' personal information without first obtaining consent from the user, to third parties, business partners or other agencies or individuals.

You may encounter links to external websites throughout Plume's website. This Privacy Policy applies to the time when you are interacting with Plume's website, however it does not apply to interactions with other sites accessed by links via our site. When you navigate to another website, you use that website in accordance with its own Privacy Policy and Terms.

Plume may disclose non-personal information, such as your IP address, your location and information on how you use the internet, such as browser history and search history, for the purpose of collecting and analyzing data for analytics purposes, such as to track the demographics, the location and the behaviors of people who use our site.

In addition, Plume may disclose personal and non-personal information to official agencies when we believe it is our legal requirement to do so.

UPDATES AND CHANGES TO THIS PRIVACY POLICY

Any changes to Plume's Privacy Policy will be published on our website. Changes and updates may be published from time to time, with or without notice. It is the user's responsibility to check Plume's Privacy Policy for updates or changes.

KEEPING YOUR PERSONAL INFORMATION SECURE

Plume adheres to policies that protect the personal information of our customers and users against theft and misuse. However, sending data over the Internet is never 100% secure. We recommend that our users and customers exercise caution when providing personal information to any Internet-based service.

INFORMATION FOR INTERNATIONAL USERS

Plume is a Canadian company. For users who may access our website from other countries and jurisdictions with laws that differ from those in Canada, please be advised that you may be sharing personal information outside of your jurisdiction.

CONTACTING PLUME REGARDING THIS PRIVACY POLICY

Should you have any questions or concerns about this Privacy Policy, please contact Plume.

CURRENCY  

All transactions are in USD, you will be charged in USD, Canadian Residents are eligible to us the code CDN for a currency at par discount, but their final transaction will be in USD.  The CDN code cannot be applied with a second discount code.

RETURNS

Returns will be accepted for ineffective, faulty or broken product, all other returns will be subject to shipping and restocking fees.

SHIPPING AND RESTOCKING FEES

On incorrect orders (ordering the wrong shade, entering the incorrect address, changing your mind) we are happy to provide an exchange, subject to shipping and restocking fees which are the customer's responsibility.

Shipping Fee: $25 USD
Restocking fee: $30 USD