How-Tos and FAQs

Plume Lash & Brow Enhancing Serum has a white, creamy appearance when first applied making it easy to see where it's going. It dries clear and becomes invisible shortly after application. Please don’t be alarmed if each tube varies slightly in color, due to the raw nature of each ingredient sourced, this is completely normal.

Results vary. While it is not uncommon for PlumeLash & Brow Enhancing Serum users to see pleasing results in less than4 weeks, there are various factors that may contribute to a longer time period for results:

Can age affect results?

It can. The drop in hormones as we age will slow the production of eyelashes, meaning new lash follicles will take longer to mature. Also, eyelashes lose their ability to retain moisture as effectively, often resulting in damage to the follicle. Plume Lash & Brow EnhancingSerum is effective in both of these circumstances; however, results are often slower to appear with advanced age. Allow 4 – 12 weeks of consistent use to see full, fabulous results!

Other factors that affect the rate of individual results:

Diet, medications, chemotherapy, change in climate, stress, poor quality mascara and harsh eye makeup removers can all play a part in your individual results.

Although Plume Lash & Brow Enhancing Serum contains only natural, nontoxic ingredients which have a nourishing effect, use caution during application to ensure there is no direct contact with your eyes. Always carefully read the ingredients and directions before using any cosmetic product. If you have any known allergies to one or more ingredients in Plume Lash & Brow Enhancing Serum, do not use the product. In the rare event that you encounter any irritation or discomfort, simply discontinue.

We recommend waiting at least 2 months before using any lash enhancing product following usage of a hormone-based eyelash treatment. As your eyelids will no longer be receiving an exogenous supply of hormones, it is important to allow the glandular function in your eyelids to return to normal in order to experience normal results from other treatments.

We recommend choosing 1 shade lighter than your natural hair color. Still unsure? Simply take a selfie in natural light and email to info@plumescience.com. Our experts will help choose your perfect match!

We also highly encourage you to follow us on Instagram @PlumeScience. Our page contains story highlights of each one of our 6 shades, showcasing the final look of each one! This provides a helpful visual when deciding upon a shade.

Our Lash & Brow Enhancing Serum is infused with 9 botanical actives which work deep into the root of each hair follicle to increase hair thickness, density, and length. The Nourish &Define Brow Pomade shares the serum's two main all-natural active ingredients(coleus forskohlii & castor oil) to encourage growth in sparse areas and supplement the growth properties of the serum. Used simultaneously (serum at night, pomade in the morning), you will experience a synergistic effect of around-the-clock growth-activating magic.

Once your shipment tracking link is emailed, please allow 24 hours for the location to be available. Due to the pandemic and additional protocols and volumes, delays are occurring at the fulfillment center and with all postal carriers. Please allow anywhere from 5 to 10 business days to receive your product.

It is the customer’s responsibility to review and confirm the accuracy of shipping details at check out. Should incorrect information provided cause your package not to reach you, Plume may be required to charge additional fees for both shipping and additional product to be shipped back out. We will, however, do our best to have your package rerouted where possible. Our fulfillment center does not accept returned items.

Our fulfillment centers are located in Toronto, Ontario and Bell, California.

Free Shipping on orders over $75.

Opened Products

While we do not offer refunds, we stand behind our brand's performance and are more than happy to offer a replacement or make an introduction to another one of our clean beauty items that may suit you better.

Unopened Products

You can return unopened item(s) within 30 days of the purchase date for a full refund. Your item must be in its original unused or unopened condition to be returned. Refund amount will only be for the product cost, shipping charges are non-refundable. We do ask that the customer covers the return shipping costs and items must be returned within 30 days of the delivery date.

For any purchases made outside of plumescience.com or plume.ca, please contact that retailer for any exchange or return requests. Plume does not govern the return policies of our independent retailers or dealers so rules will vary depending on where the purchase was made.

ALLERGIC REACTIONS:

Our products are formulated with 100% natural ingredients that won't cause harm, yet a rare percentage may experience an intolerance to an ingredient that causes discomfort and prevents continued use. We may extend an exception to our exchange policy on the following conditions.

1. You notify us within 10 days of receiving our product.

2. You send us a photo containing a visual of the reaction as well as a photo of the product.

By purchasing at our subscription pricing, you are agreeing to a minimum of 2 shipments/2 payments, the second subscription payment is charged at 90 days. Upon or after this 2nd payment is received, should you wish to cancel your subscription, you may cancel at anytime with no penalty.

Subscriptions are currently charged in USD only.

Our subscriptions are handled through an app called Recharge. In order to manage, edit, cancel, your subscription, please refer to the email you received at the initial time of sign up. If you are having issues managing your subscription, please email info@plumescience.com and we are happy to assist!

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