We pledge to use the safest, highest possible quality, and naturally derived ingredients in all of our products. Our formulas will be vegan whenever possible, always cruelty-free, never tested on animals, and completely non-toxic.

Apply Plume Lash & Brow Enhancing Serum before bed (and/or in the morning), using the applicator brush directly onto the root of clean lashes the same way you would apply eyeliner. Allow 6 to 8 weeks for maximum results. (see below for question on factors that can affect individual results)

Plume Lash & Brow Enhancing Serum has a white, creamy appearance when first applied making it easy to see where it's going. It dries clear and becomes invisible shortly after application.  Please don’t be alarmed if each tube varies slightly in color, due to the raw nature of each ingredient sourced, this is completely normal. 

Yes. Allow Plume Lash & Brow Enhancing Serum to fully dry before applying mascara and other eye makeup.

Rinse your eye(s) with water. If you encounter any irritation or discomfort, simply discontinue use until it completely resolves.

Results vary. While it is not uncommon for PlumeLash & Brow Enhancing Serum users to see pleasing results in less than4 weeks, there are various factors that may contribute to a longer time period for results:

Can age affect results?

It can. The drop in hormones as we age will slow the production of eyelashes, meaning new lash follicles will take longer to mature. Also, eyelashes lose their ability to retain moisture as effectively, often resulting in damage to the follicle. Plume Lash & Brow EnhancingSerum is effective in both of these circumstances; however, results are often slower to appear with advanced age. Allow 4 – 12 weeks of consistent use to see full, fabulous results!

Other factors that affect the rate of individual results: 

Diet, medications, chemotherapy, change in climate, stress, poor quality mascara and harsh eye makeup removers can all play a part in your individual results.

A 5ml container of Plume Lash & BrowEnhancing Serum is intended to last 12 to 14 weeks with normal usage(top and bottom lashes, once per day). If the frequency of application is increased, or if Plume Lash & Brow Enhancing Serum is applied to both lashes and brows, this will decrease the supply and therefore, duration.

We recommend storing Plume Lash & Brow Enhancing Serum at room temperature and discarding any unused product 3 months after opening.

Although Plume Lash & Brow Enhancing Serum contains only natural, nontoxic ingredients which have a nourishing effect, use caution during application to ensure there is no direct contact with your eyes. Always carefully read the ingredients and directions before using any cosmetic product. If you have any known allergies to one or more ingredients in Plume Lash & Brow Enhancing Serum, do not use the product. In the rare event that you encounter any irritation or discomfort, simply discontinue.

Yes. Plume Lash & Brow Enhancing Serum can be used in conjunction with eyelash extensions. Plume Lash &Brow Enhancing Serum is very beneficial for those wanting to nourish and rehydrate their lashes during and after extension use. Please visit our blog post on this topic for further explanation.

While Plume Lash & Brow Enhancing Serum contains no ingredients recognized to be harmful on pregnant or nursing women, you should always consult a medical professional before using. Bring our list of ingredients!

We recommend choosing 1 shade lighter than your natural hair color. Still unsure? Simply take a selfie in natural light and email to info@plumescience.com. Our experts will help choose your perfect match!

We also highly encourage you to follow us on Instagram @PlumeScience. Our page contains story highlights of each one of our 6 shades, showcasing the final look of each one! This provides a helpful visual when deciding upon a shade.

Our Lash & Brow Enhancing Serum is infused with 9 botanical actives which work deep into the root of each hair follicle to increase hair thickness, density, and length. The Nourish &Define Brow Pomade shares the serum's two main all-natural active ingredients(coleus forskohlii & castor oil) to encourage growth in sparse areas and supplement the growth properties of the serum. Used simultaneously (serum at night, pomade in the morning), you will experience a synergistic effect of around-the-clock growth-activating magic.

Yes, the Plume Nourish & Define Brow Pomade is Certified-Vegan, Cruelty& Gluten Free, and of course always 100% natural.

Once your shipment tracking link is emailed, please allow 24 hours for the location to be available. Due to the pandemic and additional protocols and volumes, delays are occurring at the fulfillment center and with all postal carriers. Please allow anywhere from 5 to 10 business days to receive your product. 

It is the customer’s responsibility to review and confirm the accuracy of shipping details at check out.  Should incorrect information provided cause your package not to reach you, Plume may be required to charge additional fees for both shipping and additional product to be shipped back out. We will, however, do our best to have your package rerouted where possible.  Our fulfillment center does not accept returned items. 

Our fulfillment centers are located in Toronto, Ontario and Bell, California.

By purchasing at our subscription pricing, you are agreeing to a minimum of 2 shipments/2 payments, the second subscription payment is charged at 90 days. Upon or after this 2nd payment is received, should you wish to cancel your subscription, you may cancel at anytime with no penalty.  

Our subscriptions are handled through an app called Recharge.  In order to manage, edit, cancel, your subscription, please refer to the email you received at the initial time of sign up.  If you are having issues managing your subscription, please email info@plumescience.com and we are happy to assist!