While we do not offer refunds, we stand behind our brand's performance and are more than happy to offer a replacement or make an introduction to another one of our clean beauty items that may suit you better.
You can return unopened item(s) within 30 days of the purchase date for a full refund. Your item must be in its original unused or unopened condition to be returned. Refund amount will only be for the product cost, shipping charges are non-refundable. We do ask that the customer covers the return shipping costs and items must be returned within 30 days of the delivery date.
For any purchases made outside of plumescience.com or plume.ca, please contact that retailer for any exchange or return requests. Plume does not govern the return policies of our independent retailers or dealers so rules will vary depending on where the purchase was made.
Our products are formulated with 100% natural ingredients that won't cause harm, yet a rare percentage may experience an intolerance to an ingredient that causes discomfort and prevents continued use. We may extend an exception to our exchange policy on the following conditions.
1. You notify us within 10 days of receiving our product.
2. You send us a photo containing a visual of the reaction as well as a photo of the product.