Cancellation policy

Subscription commitment: By purchasing a subscription, you agree to a minimum of two shipments and two payments. Cancellation is available only after the second subscription payment has been processed.

 

How to cancel after the minimum commitment: Log in to your account at www.plumescience.com to manage, pause, skip, or cancel upcoming shipments, or email info@plumescience.com and our team will process your cancellation within one business day. Cancellation must be requested before your next billing date to avoid being charged for the upcoming cycle. If your subscription has already been billed and shipped, cancellation will take effect for the following cycle. Already-shipped orders are subject to the return conditions below.

 

One-time order cancellation: One-time orders can be cancelled prior to shipping at no charge by emailing info@plumescience.com.

 

Returns and refunds on shipped items: Once an order has shipped, it may be returned for a refund only if the product is unused, unopened, and shipped back in its original packaging in perfect condition. Items that have been opened, used, or damaged are not eligible for refund. To initiate a return, email info@plumescience.com within 30 days of delivery. Refunds are processed to the original payment method within 5-10 business days of receiving the returned item. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.